F.A.Q.

Pet Loss Questions

What are some common questions you receive?

The most common question we get is, “How do I know I am getting only my pet’s ashes back?” We have a 7 step process that we take in order to insure the return of your pets cremains, we encourage all pet owners to spend final moments with their beloved pet and inspect our on-site pet cremation unit where their pet will be cremated . With every set of cremated remains we return, we give a complimentary urn, clay imprint of pets paw along with cremation certificate and personalized condolence card.

Another question people ask, “Are you available to come to my home on weekends, holidays, or at night?” Absolutely! You cannot always plan the loss of a pet, so for those unfortunate times when a pet dies at home, you can call and arrange for us to come to your home on a Sunday, Christmas day, or in the middle of the night. We make 24hour emergency services available to all.

Should I speak to someone before I lose my pet? If so, why?

Absolutely. The more you can prepare yourself for the passing of your pet ahead of time, the more peaceful and comfortable the experience will be. Even though it is something that most people can’t even imagine, and often say, “my little baby will never die,” it’s good to ask questions about how your family member will be handled and treated after their passing.

What arrangement options do I have when my pet dies?

When your pet has come to the end of their life, you have many options as to how to handle them. Some people choose to bury their pet at home or on a family farm. Not every family is able to bury their pet, so they may opt for cremation. Your vet most likely has a pet crematory where they send the majority of their clients. There are now companies, like Family’s Pet cremation, which are considered pet funeral homes, that honor the bond
between owner and pet.

If my pet dies at the veterinarian what happens?

In most cases, if your pet is euthanized at the veterinarians office, they are placed into a freezer and remain there until the veterinarian’s chosen pet crematory makes a weekly stop at the clinic. At which point, the pet crematory takes them to their facility for cremation. The cremated remains are then returned to the clinic, often at their next scheduled stop, so this process may take as long as 1 week.

What if my pet dies at home?

If your pet dies at home, you will most likely call your veterinarian to see what you should do. Your vet may suggest bringing your pet into the clinic where they can be picked up by the vet’s pet cremation service. However, many people have pets large enough that it is not an option. There are a few companies in the Chicagoland area that will come to your home, much like a human funeral home, pick up your pet and take them to their facility where the cremation will take place.

Why is the “Worry Free Cremation” important?

The number one question I get from families is, “How do I know I’m getting ONLY my pet’s ashes?” For this reason, we broke our process down into steps to assure families that they will be getting only the cremated remains of their family pet returned to them.

What support services does your company offer that others do not?

Other companies might not realize just how strong the bond can be between a pet and pet parents. We know firsthand how devastating it is when we lose a pet as a family and for that reason we strive to sympathize with what each pet owner is feeling, experiencing and going through and are willing to come alongside them in any which way we can.

Why is this important?

Everyone grieves in a different way. Some people are immediately devastated by the loss, while other don’t feel the pain until they go to feed their pet, or let them outside and realize they’re gone. Some people need to have a complete hands on experience with the loss and cremation of their pet, while others don’t want to think about the final arrangements any more than they have to. It is important for any pet cremation service dealing with grieving families to be sensitive to their needs, and not try to force them into something they’re not comfortable with.